As a first-time customer, you may try one Modibodi garment for 30-days risk-free and if you don’t like how they function, we will happily give you your money back (minus the cost of shipping). We’ll ask you to complete a short survey to help us understand the reason for your return, this will need to be completed prior to processing the refund. The 30-day risk-free trial applies to one worn garment only.
No further refunds, credits or exchanges can be given on any additional worn underpants and all items below are excluded from the 30-day risk free trial policy:
- Maternity singlet
We kindly ask you email [email protected] to discuss your issue.
For purchases made in the UAE, Bahrain, Jordan, Oman and Saudi Arabia you may return all unworn garments in original packaging, with tags and hygiene sticker intact. Please email [email protected]
for the returns form. Garments must be returned for exchange or refund within 30 days of purchase or goods will be sent back to the customer. You may request a:
- Full refund on the unworn garments excluding shipping
- Credit plus 10% on the items returned excluding shipping
- Exchange on the unworn garments for the same price and style may be in different size
Please make sure that swimwear & underwear is tried on over your own underwear. In the interest of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
If eligible for return, customers will need to pay for the return of the garment/s to us. We suggest using a tracked service, as we cannot be responsible for the parcel if it goes missing.
Once the garments are received back at our warehouse, we will process the refund/credit note/exchange within 5-7 business days. The refund will be paid back to the payment gateway that the customer used to purchase the order.
Modibodi takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to resolve the problem.
If you have received a product that is deemed faulty we will honour replacements on faulty pairs for up to 40 days post purchase date. This excludes items indicated as not perfect which cannot be refunded, exchanged or replaced.
We ask you to contact [email protected]
to notify us of the fault and for further information on seeking a replacement item. We will require a clear photo of the item to assess the fault.
Incorrect item or order
If you receive an incorrect item or order, please contact [email protected]
to notify us of the issue. You have up to 10 days post purchase date to advise us that you have received an incorrect item or order.
Store credit cannot be redeemed for cash. Store credit cannot be transferred. Any orders placed in store credit will only be refunded as store credit if necessary. Store credits are applied to the account registered with Modibodi and used to place your order.
Order cancellation requests, Changes to orders
We send out parcels hourly so we are unable to cancel orders or make changes to the items in the order.
If you discover that you have made a mistake with your order address, please contact Customer service immediately at [email protected]
as we may be able to fix mid transit. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.